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TP LINK AX5400 No Internet Connection

jkcperez24
Level 2
Hi,
Is there a setup guide for TP LINK AX5400 router? I’m having issues with the internet connection “No Internet Connection”
2 REPLIES 2
david64
Level 14

Hi @jkcperez24 . What type of NBN connection do you have?

This might help.

https://community.tpg.com.au/t5/Modems-and-Devices/Modem-setup/m-p/95370/highlight/true#M11732

 

Ahra_G
Moderator

Hi @jkcperez24

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

Regards,

Ahra_G