Get online support
Thanks Basil,
I have sent the private message.
Looking forward to your response.
Hi. I have the same old version as livephenix7 - 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n. Hope this post allows me to private message to Basil.
I'm curious - why doesn't TPG upgrade modems automagically - say a month after a new firmware release?
I'm looking at my router because it shows as being very busy whenever I leave my PC running for a while. I've switched on debug level System log. I can't see anything matching the busy times. There are a lots of "VoIP: can not find any account forthe incoming call" and "VoIP: Register to server address 172.26.0.34:5060" but only every hour or so.
Hi @gazton3121,
At this moment the only option to update the firmware is to manually push it OTA. This is to ensure we are sending the correct modem/router firmware based on the Technology of the service.
Could you shoot us a PM with your details so we can proceed requesting the upgrade.
Regards,
Hi. I have the same old version as livephenix7 - 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n. Hope this post allows me to private message to Basil.
I'm curious - why doesn't TPG upgrade modems automagically - say a month after a new firmware release?
I'm looking at my router because it shows as being very busy whenever I leave my PC running for a while. I've switched on debug level System log. I can't see anything matching the busy times. There are a lots of "VoIP: can not find any account forthe incoming call" and "VoIP: Register to server address 172.26.0.34:5060" but only every hour or so.
Hi @RandomUserName,
We do not provide the original firmware version of our supplied modem/router TP-Link Archer VR1600v v2. We can request to update the firmware version of the device but it will be the updated version supplied by TPG.
Please understand that there are different caused of dropouts that you may experience.
In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.
Hi jumping in on this one also because i am facing the same issues and because of the post requirement before being able to PM.
Repeated drop outs on my partner's father's device had me checking for updates.
Imagine my surprise when i complete a search and find this thread explaining that firmware updates:
1) Cant be made from the devices portal directly.
2) The tp link website mentioned in the portal would have given the incorrect firmware.
3) Need to google search, find one of these threads, make an account, post and than PM to request an update, which is manually pushed from remote and not a download.
4) No means of locally installing from USB is given in the case of an issue with the update or device.
Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version: Archer VR1600v v2 00000000
The barrier for completing an update and staying on top of security etc is already fairly high for many people and this model makes it infinitely worse. I imagine a substantial portion of the user base is utilising outdated possibly vulnerable firmware.
can you update my firmware, I cant find the PM
Archer VR1600v v2.0 00000000
Hi @czar777,
We got your details and requested an update for the modem/router's firmware. It may take 24-48hrs to be completed. Should you require more assistance. Please let us know.
Regards,
can you update my firmware, I cant find the PM
Archer VR1600v v2.0 00000000
Hello @BasilDV, It's been 5 days now since I have sent the PM.
I am still wating for your response.