Hi TPG Support,
I have just joined TPG FBBT 2 days ago.
We suddently lost wifi connection today.
I tried to login to the modem via 192.168.1.1 received no response.
The issue goes away after restarted the modem.
Can you please help?
Here is the version information:
Firmware Version: 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n
Hardware Version:Archer VR1600v v1 00000000
Welcome to TPG Community!
We have located the account using your community details. We have checked the status of your connection and we can see that it's up and running for more than 18 hours now.
We recommend having a read of this community article, which may help you in troubleshooting Wi-Fi no connectivity issue:
Wi-Fi troubleshooting steps - No Internet/Connection
Should you require further assistance, feel free to drop us a message. Thank you.
We would like to confirm if the Wireless dropout occurs only on a specific device or it is affecting all device(s) connected to the Wi-Fi.
We ran an initial test of your service it shows connected for 8h 18m.
We did an article that you may find helpful, please visit the links below.
Let us know how it will go.
Thanks for the additional details. We'll keep an eye on your connection in case it will occur again within the next 24hrs feel free to notify us and we'll arrange one of our Technicians to call you for further investigation.
Good day! We monitored your connection for the last 24hrs it has been stable for 1d 5h 5m, in case issue will occur again do not hesitate to update this thread, let us know should you require further assistance.
Thanks for the clarification. Please do get back to us if the issue reoccur.
I would advise you though to take note of the following if the connection drops again:
Hopefully, the issue has been resolved. If not, feel free to leave a message.