VX220-G2v 5ghz Wi-Fi is broken

[QuantumListen]

Hello, I have just recieved a new VX220-G2v from TPG to replace my old modem, and have been having constant issues with the 5Ghz Wifi not connecting to the internet.

To be clear, this only happens with the 5Ghz, while 2.4 works ok. It is also happening on various devices.

I found that this is not a problem unique to me, but an issue with this specific model, and has been reported many many times, for example:

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536
https://community.tpg.com.au/t5/forums/replypage/board-id/broadbandboard/message-id/44967
https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wifi-Issue/td-p/126748
https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536
https://community.tpg.com.au/t5/Broadband-Internet/VX220-gv2-Wifi-Drop/td-p/117547
https://forums.whirlpool.net.au/archive/3n1jx40m

It seems the only solution that actually works is to replace it with a VX420 model, so I would appreciate if TPG would arrange a replacement.

[djmulls888]

Good luck.

Support told me on a call this week to go and buy my own device, and that they are no longer providing the VX420, only the VX220

[david64]

Hi @QuantumListen . You can continue reporting a faulty VX220 or buy a router, which will probably be better than these TP-Link ones. Only problem is that the VOIP phone only works on TPG-supplied router. Or, change provider.

[BasilDV]

Hi @QuantumListen 

We're keen to look into the account and see what we can arrange for you.

Just send us a private message with your account details.

BasilDV

[Ahra_G]

We've arranged a call from our Tech team to assist and perform troubleshooting along with you. 

If there's anything that we can assist further, feel free to let us know. 

[QuantumListen]

Hi Ahra_G,

Nobody from TPG ever called me.

Please arrange a time I will be called, and let me know. Any time on Mondays, Wednesdays or Fridays will be ok for me.

Thanks

[jebba]

Hi QuantumListen,

Did you find a solution? If you have is it possible to share?