We are glad to know that you have already received the tracking number for the TPG modem, @Ericacaca.
We have located the account using your community details and we can see that the modem is currently on board with driver for delivery.
To track its delivery status, you may also refer to this community article: How To Check TPG Modem Delivery Status - TPG Community
Once your TPG NBN FTTN service is installed, you may also refer to this community article for the set up guide:
Let us know if we can be of further assistance. Thank you.