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did not receipt the nbn connection device

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Level 1c

I received my pre-ordered NBN modem today with instructions, however I didn't receive an NBN network connection device to complete the installation. How do i get one of these devices or is it also in transit?
Username: lisXXXX
Thank you

3 REPLIES 3
Moderator

Hi @lisa1989

 

Welcome to the Community! 

 

Since the NBN box is already installed in your premise, our Provisioning Team remotely activated your service. A router is also on its way. It was handed over to our courier last 18 September and you should receive it within 3-5 working days. 

 

It is a plug and play router but you can check out this Community article to guide you in setting up your internet for the first time: NBN Fibre To The Premise (NBN FTTP) Setup Guide

 

Should you require further assistance, please don't hesitate to reach out to us again. 

 

Cheers! 

Level 1c
Yes,the connection has been turning on already,Thanks a lot!
Moderator

Great! Feel free to message us should there be any issues, @lisa1989. Cheers!