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did not receipt the nbn connection device

lisa1989
Level 2

I received my pre-ordered NBN modem today with instructions, however I didn't receive an NBN network connection device to complete the installation. How do i get one of these devices or is it also in transit?
Username: lisXXXX
Thank you

3 REPLIES 3
Ahra_G
Moderator

Hi @lisa1989

 

Welcome to the Community! 

 

Since the NBN box is already installed in your premise, our Provisioning Team remotely activated your service. A router is also on its way. It was handed over to our courier last 18 September and you should receive it within 3-5 working days. 

 

It is a plug and play router but you can check out this Community article to guide you in setting up your internet for the first time: NBN Fibre To The Premise (NBN FTTP) Setup Guide

 

Should you require further assistance, please don't hesitate to reach out to us again. 

 

Cheers! 

lisa1989
Level 2
Yes,the connection has been turning on already,Thanks a lot!
Riezl
Moderator

Great! Feel free to message us should there be any issues, @lisa1989. Cheers!