no Wifi available, but PC has internet connection

[historyvip]

Good afternoon TPG team, I am guessing the router has an issue. There was no Wifi available from this morning. Tried restarted the device (has 4x lights on it), but it is still not working. My PC has internet connection, but mobile phone doesn't. There is no availalbe networks showed. Can you please help. Thanks (Grace from Reservoir, VIC)

[Ahra_G]

Hi @historyvip, 

It's best if we can check first if there's any underlying connection issue. PM us with your TPG username or customer so we can assist. 

Thanks! 

Ahra_G

[historyvip]

Thanks, I called the customer support, get fixed. 

[historyvip · Accepted solution]

here is the solution for my issue:

1. check all the cables, make sure connection is fine

2. reboot

3. press the Wifi button on router/modem (3 sac) to reboot.

FIXED!! 

 

[Ahra_G]

We're glad to know that the issue is now sorted, @historyvip! 

Feel free to reach out to us again should you require any assistance. Cheers!