Hi @MeisterG, we recommend having a read of this community article as well as the discussion as it may help address your
Should you need further assistance, feel free to PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
You may need to directly contact NBN Co. to check if it's possible to have a BBU installed at your property as it appears that the type of NTD installation done in your end no longer includes the BBU.
You may also PM us your TPG account details so we can pull up the account and look into this further.
I have contacted NBNco and they have advised that the BBU installation must be arranged through the provider. I have PM's you my account details so you can look this up further for me. Thanks.
I have already contacted NBNco directly and they advised that the BBU request must come through the provider. I feel like this is a pure waste of time, very poor customer service on both ends where the customer is left in the midst of a ping-pong game between TPG and NBNco handing this back and forth.