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Can't connect to email server

thesand
Level 2

Can receive emails however cannot send emails.  Has been working fine - but all of a sudden getting Error Ox800CCC0D - Cannot connect to server.  Have checked all the POP settings and everything looks fine.  Have rebooted computer.  Managing emails through Outlook on computer.  Running Office 365, Windows 10.

2 REPLIES 2
david64
Level 12

Hi @thesand . What are your settings for the SMTP connection? (POP is for receiving.)
Is authentication enabled?

Do you get an error message when you try to send an email?

Has this problem coincided with a change to your public ip address?

You can turn on logging function in Outlook. There are Microsoft articles on how to do this. The log file for SMTP should have detailed info on the connection problem.

Shane
Moderator

Hi @thesand,

 

Welcome to the community!

 

Thanks for raising this to us. For testing purposes, please check the email if it can be logged-in on our post office (https://www.tpg.com.au/home/postoffice).

 

We recommend to raise this issue directly to our postmaster you may reach them by sending emails to postmaster@tpg.com.au, simlpy include the affected E-mail address also the Username and Customer ID.

 

Regards,

 

 

Can receive emails however cannot send emails.  Has been working fine - but all of a sudden getting Error Ox800CCC0D - Cannot connect to server.  Have checked all the POP settings and everything looks fine.  Have rebooted computer.  Managing emails through Outlook on computer.  Running Office 365, Windows 10.