Can’t connect to nbn

[gharbl12]

Hi,

Haven’t been able to connect and have been trying all week. Received new modem and NCD, lights flashing blue except nothing for LAN. Have checked all cables many times & wall socket. No filters/splitters.
Have received texts about connecting all week but doesn’t work. Called to get tech help and was given ticket number #59641101 on 28/04/20. Was told a case manager would get back to me but haven’t heard anything.

Would really appreciate some advice please. Seems like a lot of people are having the same problem. Hope to hear from you soon.

Thanks,
Aimee

[Ahra_G]

Hi @gharbl12, 

For NBN services, the standard installation timeframe is within 2-30 working days. 

Some services require remote activation and if unsuccessful, we will request for a tech visit from NBN Co. 

Please ensure that you also have the equipment set up properly:

• NBN Fibre to the Curb (FTTC) Setup Guide 
• How to set up your TP-Link VR1600v modem 

Further updates regarding your installation will be sent via email. You may also check the status through this link: Installation Tracker 

Your issue has now been assigned to a Case Manager and the information you provided has been passed along as well. Kindly await updates via phone call or SMS. 

Regards,

Ahra_G