Can’t connect to nbn

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Level 1a
Hi,

Haven’t been able to connect and have been trying all week. Received new modem and NCD, lights flashing blue except nothing for LAN. Have checked all cables many times & wall socket. No filters/splitters.
Have received texts about connecting all week but doesn’t work. Called to get tech help and was given ticket number #59641101 on 28/04/20. Was told a case manager would get back to me but haven’t heard anything.

Would really appreciate some advice please. Seems like a lot of people are having the same problem. Hope to hear from you soon.

Thanks,
Aimee
1 REPLY 1
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Moderator

Hi @gharbl12

 

For NBN services, the standard installation timeframe is within 2-30 working days. 

Some services require remote activation and if unsuccessful, we will request for a tech visit from NBN Co. 

 

Please ensure that you also have the equipment set up properly:

Further updates regarding your installation will be sent via email. You may also check the status through this link: Installation Tracker 

 

Your issue has now been assigned to a Case Manager and the information you provided has been passed along as well. Kindly await updates via phone call or SMS. 

 

Regards,

Ahra_G