This article will help you if you would like to reschedule your TPG installation for your NBN, ADSL2+ or FTTB service to a new date.
Check out our video guide or follow the steps below
How To Check or Reschedule Your Installation Appointment
For NBN services
Alternatively, if you know your 7 digit Customer ID, log into TPG My Account and your username is displayed on the usage screen at: https://cyberstore.tpg.com.au/your_account/index.php?function=checkaccountusage_new.
For ADSL2+ and TPG FTTB services
The NBN reschedule does not work, all it does is tell you you have been unsuccessful, I have tried this over 30 times during the last 11 days, I left my details, as requested, on multiple occasions but have had no contact from TPG.
I have plugged in my NBN modem due to multiple Urgent SMS from TPG telling me I needed to, yet it does not work as there is no option given to me to organise scheduling a technician. Why is has my installation been stopped?
I am without internet now for two days.
i have same issue, the technician came in this morning only to tell me he has to drill hole through the wall to pull cable indoor, which should have told me/or ask me to check beforehand as i need to get approval from landlord... the reschedule platform told me it is unsuccessful when i tried to reschedule.
really frustrated when you have to WFH....
I had an appointment today for NBN installation, tech didnt turn up, no message to say it was cancelled or rescheduled. Nobody answering the customer service lines, no communication what so ever. Recorded message is saying to check installation status on the tpg.com.au/install website listed above and when I go there it tells me my installation is happening today. This is just so poorly organised its comical.
Hi Linda, I experienced the same issue too. I have been left without internet for the last 1.5 months and I can't get hold of TPG both on the phone or through their online chat. Have you had any success with them yourself?