We have been instructed to plugin and turn on our new NBN connection device and wireless modem. We did this several hours ago but the router is still not showing as connected to the internet.
We have FTTC).
I can see from https://www.tpg.com.au/support/trackmyorder the message is:
Your installation is progressing.
We’re working hard on getting the service available for you. We'll keep you posted on the progress!
Please can you give us an update?
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.