HELP NOW!!! My INTERNET IS NOT WORKING

[timsjanine]

Hi. Please help ASAP.. Why is my internet NOt working?? It's bloody Xmas day and no internet

[timsjanine]

ALSO... My bill is NOT due until the 28/12/2020......... So I still have like, at least, 3 more days, before it's too be disconnected!!
NOT a great start to Xmas!! I now have one broken hearted young boy on Xmas morning!!!!???? NOT happy!!!!¡!!!!!!!!!!!!!!

[Shane]

Hi @timsjanine,

Welcome to the community!

I was able to locate the account using your community details, I've seen that you have been in contact with one of our Account Specialists today and discussed details about the Account Status of the service. I also ran an initial test it shows it has been connected. 

Let us know should you require further assistance.

Regards,

[timsjanine · Accepted solution]

Yes, your right!! Thank you very much for answering me!!
Don't know what happened! Internet suddenly stopped yesterday (Xmas day!). I turned modem off, then back on and it started working again!!
Sorry, was having a mad panic attack because I bought my son a laptop for Xmas and we couldn't use the Wi-Fi!! Turns out, was my OWN FAULT!!! I wasn't doing it correctly!!
So my deepest apologies and thank you, it's all good now!!!!

[Shane · Accepted solution]

You're always welcome, @timsjanine.

We're glad to know that the issue has been rectified, have a lovely holidays!

Regards,

Yes, your right!! Thank you very much for answering me!!
Don't know what happened! Internet suddenly stopped yesterday (Xmas day!). I turned modem off, then back on and it started working again!!
Sorry, was having a mad panic attack because I bought my son a laptop for Xmas and we couldn't use the Wi-Fi!! Turns out, was my OWN FAULT!!! I wasn't doing it correctly!!
So my deepest apologies and thank you, it's all good now!!!!