How do I get an NBN connection box?

[talimyles]

I moved into a new house with an NBN HFC connection.  But the previous people took the NBN Connection Box!  How do I get a new one?

[BryanR]

Hi@talimyles ,

Let me check for you.

Regards

Bryan

[BryanR]

Hi@talimyles ,

We are escalating this to NBN as the NBN HFC NCD (Arris black box ) is NBN supplied equipment.

Regards

Bryan

[talimyles]

thank you.  Should I have contacted the NBN directly?  Or is this done via TPG?