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How do I get an NBN connection box?

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Level 1b

I moved into a new house with an NBN HFC connection.  But the previous people took the NBN Connection Box!  How do I get a new one?

3 REPLIES 3
Moderator

Hi@talimyles ,

 

Let me check for you.

 

Regards

 

Bryan

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Moderator

Hi@talimyles ,

 

We are escalating this to NBN as the NBN HFC NCD (Arris black box ) is NBN supplied equipment.

 

Regards

Bryan

 

 

 

Highlighted
Level 1b

thank you.  Should I have contacted the NBN directly?  Or is this done via TPG?