How long to activate NBN?

patonmadi
Level 2
I received my modem and have everything setup. It’s the 6th working day since setting up my account. How long until the service will be activated and ready?
2 REPLIES 2
BasilDV
Moderator

Hi @patonmadi

 

Thanks for raising this with us.

 

Usually, the service can be activated within 10 working days, but can take up to 30 working days depending if there's a detected fault within the infrastructure.

We'll chase this with our NBN Provisioning team and have a case manager to provide further updates with your service.

 

BasilDV

BasilDV
Moderator

Hi @patonmadi

 

We understand that a Case manager has been in touch today and confirmed that the service is working.

 

Let us know if you need further assistance.

 

BasilDV