How long to activate NBN?

[patonmadi]

I received my modem and have everything setup. It’s the 6th working day since setting up my account. How long until the service will be activated and ready?

[BasilDV]

Hi @patonmadi

Thanks for raising this with us.

Usually, the service can be activated within 10 working days, but can take up to 30 working days depending if there's a detected fault within the infrastructure.

We'll chase this with our NBN Provisioning team and have a case manager to provide further updates with your service.

BasilDV

[BasilDV]

Hi @patonmadi

We understand that a Case manager has been in touch today and confirmed that the service is working.

Let us know if you need further assistance.

BasilDV