Hi @andresalbornoz ,
Thanks for raising this to us, we're sad to know that you're having issues with the provisioning of the service. We're able to locate the account and we've seen that our Provisioning Team is working around the clock to get to the bottom of this.
At the moment we're still awaiting response from NBN Co. we will raise this with them and request for urgent feedback, we apologise for any inconvenience.
Regards,
@andresalbornoz wrote:
Hi
It has been more than 4 weeks and still not service. I was advised that the case has been escalated to NBN Co but there is not estimation time for when this is going to be fixed.
Can I finish my contract without having to pay the remaining time? When I asked the person in charge of my case she said she cant give me that information at least I confirm I want to cancel my contract and if I do that she said she would stop trying to fix my service.
If what she said is misinforamtion you should manage better the people in your team. Only time I get updates is when I sent an email complaining which I can't keep doing for ever.
Very unsitisfied with the (not) service. I also noticed I'm not the only person having this issue.
