The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
Please ensure that you have all the equipment set up properly:
Your connection issue is now raised to our Engineering team for further investigation. Kindly await updates via phone call or SMS.