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Modem Delivery

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Level 2
Hi there
I had the nbn installed on 15 Jan. I have yet to receive any notification that our service is active.

We opted to use our own modem which was nbn ready however have been told it will not work with HFC. We have requested a TPG modem be sent to us but have not received any updates or response.

Is someone able to tell me when I can expect to receive the modem. Being without internet when we have had to pre pay the first month is very frustrating.
6 REPLIES 6
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Community Manager

Hi @cstevens1991,

Welcome to the community!

As per our phone conversation I have organised a NBN HFC modem to be sent today.

Expect the modem to arrive tomorrow to the delivery address discussed.

I will SMS you a tracking number so you can follow the progress of the delivery.

To check your deliver progress click here and follow the easy steps in the article.

Cheers

Manuel

Level 2
Hi Manuel

Thanks so much for the quick response. We look forward to getting online.
Level 1a
Hi I got an SMS that NBN is setup/active but have yet to receive the modem. How do I check the status of the modem. Live in metro Sydney. Thanks
Moderator

Hi @tessarella11

 

Welcome to the Community! 

 

Apologies for the lack of contact received as expected. I've seen that the modem  has been shipped out today. I'll go ahead and provide you with the consignment number as well as Startrack's contact number via PM for more details. 

 

 

Regards,

Ahra

Level 1a

I am having the same trouble.

Moderator

Hi @Phillipc09

 

Welcome to the Community! 

 

The consignment number has just been released this afternoon. I'll be sending the details via private message. 

 

 

Regards,

Ahra_G