Modem fried itself after a recent storm. Rang TPG to get a replacement modem, which was sent and received 23rd Jan 2020.
Replacement modem was faulty, technical support said they will expedite a replacement and cover the cost of returning the faulty modem.
Rang 30th Jan 2020 to be advised it is with someone who has to approve the replacement modem, rang 31st Jan 2020 and people still trying to find out was is happening - contact dispatch - allow 3-5 days for dispatch.
I am now over 2 weeks without a phone with very upset customers and I am at the mercy TPG who can do whatever they want and when they want.
I bought another modem which TPG couldnt help me set up because not their standard modem.
Most other providers you can buy a modem commercially, not TPG. Dont know when or if I am getting another modem, and will send TPG the invoice for the temporary modem.
Not happy
