Modem

[michelle1367]

Had bad storm last night, lightning hit the transformer out the front and now the modem has two green lights ( top and bottom) . Modem is not detected and no data.

[david64]

Hi @michelle1367 . What is the usual state of the lights on Arris box? All 4 green or 2 green and 2 blue?

Turn router off, then turn Arris off for a minute and back on. Give it a few minutes. How are the lights now? Turn router back on.

If no good, repeat above but do factory reset on Arris first. Hold paper clip in Reset hole until front panel lights flash. 

[Ahra_G]

Hi @michelle1367, 

You may follow @david64's suggestion. If your service still doesn't work afterwards, send us a private message and we'll have a look at your connection. 

-Ahra_G

[michelle1367]

Hello,
Have tried what David said and all still the same. Two green lights ( top and bottom)
Middle two blue.