Level 1a
I’m living in granny house and nbn connection box is in main house. I explained everything to tpg on the phone before the internet connection. I got my modem delivery today and I plugged it and the other yellow wire in plugged in phone line port. I got email it says my service is active now but there is no internet. I don’t have a laptop and with mac book I can’t do anything. So how can i setup it

Hi @Jasmansaran,


Welcome to TPG Community! 


We're sorry to learn that you had issues in setting up your modem. 


I've since checked your account and have seen that your modem is connected and has an internet access for more than 7hrs. 


Should you require assistance in the future, please don't hesitate to reach out to us again.