My NBN Connection Does working

[rzahang1351]

The internet light on my tp-link modem is orange and the internet is not working.
Also the same on NBN modem

[Riezl]

Hi @rzahang1351,

Welcome to TPG Community!

We have located the account using your community details. As per checking, your service has been activated and we have sent an email confirming this. The email contains the guide on how to connect the equipment including the provisioned port for your TPG NBN FTTP service.

We have checked the status of your connection and it appears that the TP Link router is not connected to the right UNI-D port on the NBN box.As mentioned above, we have sent an email and the provisioned port number is indicated there.

Please also make sure that the TP Link router is set up properly and you may refer to this guide below:

NBN Fibre To The Premise (NBN FTTP) Setup Guide

Should you need further assistance, feel free to PM us your contact details so we can have a technical specialist contact you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[rzahang1351 · Accepted solution]

Hi Riezl,

As per the email advice , I also coonected the modem to port 2 , and had the same issue

[Riezl]

Is the router still connected to the UNI-D2 port on the NBN connection box? Can you provide us the NBN connection box Serial Number? It normally starts with "AL".

[rzahang1351]

I could not find anything starting with NL , but this should b the one

NTD000039718798

[Riezl]

Hi @rzahang1351, we can see that your connection is up and running for more than 15 hours now.

Should you need further assistance, please let us know. Thank you.

[arzdfd]

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@rzahang1351 wrote:

The internet light on my tp-link modem is orange and the internet is not working.
Also the same on NBN modem

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we can see that your connection is up and running for more than 15 hours now.

Should you need further assistance, please let us know. Thank you.

[Kimberleytonkin]

Hi
Our tp link is not working. We got a new modem and it says it is not authenticating

[Ahra_G]

Hi @Kimberleytonkin, 

Welcome to Community!

Using your community details, I've managed to locate your account and have seen that you contacted our Helpdesk support today. Since you weren't home, the specialist did try to fix the issue remotely and was able to successfully configure the router. 

Your internet is now up and running and should be working as it should. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
 

Regards,

Ahra_G

[Conkizi43]

Hi my internet is not workin