NBN BYO, incorrect username and password

[BillyKuehn]

Hello I was informed that the NBN service is actived yesterday. I also received a sms, "Your NBN service is installed but we can see you online". what does it mean?

The NBN box in my property is on, Power and Optical lights are green, UN1-D 1 light is yellow/orange. 

when I tried my username and password in the router setup, I got error message, incorrect ISP username and password. I can log into TPG account with the same combination. The router is NetGear D6200.

Can you help? 

Thanks.

[Aubrey · Accepted solution]

Hi @BillyKuehn, let's have a closer look at your connection and see what's going on when your router attempts to authenticate and connect.

Please send your customer ID or username via private message.

Thanks,

Aubrey

[BillyKuehn]

Thank you Aubrey, I am actually online now. I restarted the NBV box. then it worked. 

[Aubrey]

Awesome! Glad to know that's been sorted.

Cheers!

Aubrey