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NBN Internet working but phone line has busy dial tone

t3di
Level 2
I can make phone call but I can't receive any call as it keeps giving busy dial tone. Internet is working fine.
2 REPLIES 2
Ahra_G
Moderator

Hi @t3di

 

Checking your service, there appears to be no fault that can affect both incoming/outgoing calls. 

 

We recommend having a read of these community articles, which may help with your concern:

 

If the issue persists, let me know of your best time to receive a call so we can have a member of our Tech Team to perform troubleshooting along with you. 

 

 

Thanks! 

Ahra_G

Shane
Moderator

Hi @t3di,

Are you still having issues with the phone service? Please send me a Private Message with your best contact number and  preferred time.

 

Regards,

 

 

I can make phone call but I can't receive any call as it keeps giving busy dial tone. Internet is working fine.