NBN box

[Jorgeluis10]

Hi there, my nbn box all the lights are solid green but I have got no internet.

Please help me

[David_M]

Hi @Jorgeluis10 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[Jorgeluis10]

Yes please

[David_M]

hi @Jorgeluis10 

I can see in our histories you requested an NBN-NTD to be sent to you, and you have received.

You will need to plug the NTD and the modem in as instructed in this guide.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Leave it all plugged in and turned on as your NBN order is still progressing.

It should start working once NBN turn it on, which may be straight away or within a few more days.

https://www.tpg.com.au/support/trackmyorder

Regards,

David_M

[Jorgeluis10]

I have got one here
I plugged in but internet is not working

[Jorgeluis10]

Can you why is not working