NBN box

Jorgeluis10
Level 3
Hi there, my nbn box all the lights are solid green but I have got no internet.

Please help me
5 REPLIES 5
David_M
Moderator

Hi @Jorgeluis10 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Jorgeluis10
Level 3
Yes please
David_M
Moderator

hi @Jorgeluis10 

 

I can see in our histories you requested an NBN-NTD to be sent to you, and you have received.

You will need to plug the NTD and the modem in as instructed in this guide.


https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Leave it all plugged in and turned on as your NBN order is still progressing.

It should start working once NBN turn it on, which may be straight away or within a few more days.

https://www.tpg.com.au/support/trackmyorder

 

Regards,

David_M

 

 

 

Jorgeluis10
Level 3
I have got one here
I plugged in but internet is not working
Jorgeluis10
Level 3
Can you why is not working