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Hi @jordand23
So just to confirm, you recieved a apackage from TPG last week for a modem, but NOT an NBN-NTD?
Let me know,
Thanks.
Hi @kokyong1982 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
@Riezl wrote:Hi @kokyong1982 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Riezl I have the same issue with the customers above. I've received the modem, however, I don't have the NBN connection box to connect to the wall socket....
Hi @vcasoh2021,
Welcome to the community!
We'd love to help get to the bottom of this, please shoot me a private message with your account details (Username/Customer ID) together with the address on file, also include your best contact number and preferred time tomorrow. We'll have one of our NBN Provisioning Case Manager contact you to discuss details of the missing NBN box.
How do I private message (PM) in the community
Regards,
@Riezl wrote:Hi @kokyong1982 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Riezl I have the same issue with the customers above. I've received the modem, however, I don't have the NBN connection box to connect to the wall socket....