Thanks for raising this with us and we apologise for the inconvenience.
We were able to locate your account using your community details and understand that you've been in touch with our NBN Provisioning team.
The NBN order has been placed in Held Status as additional materials need to be procured to complete the work. A new appointment will be provided once the material shortfall has been cleared.
We've checked your address and it shows that your address is under the NBN FTTB (Fibre to the Building) technology. You may check it here: NBN address checker.
Here's the guide for the NBN FTTB setup.