NBN installation

[chrismelacc]

I recently got this message regarding my NBN installation. However when I plugged everything in and left them for a day, nothing seems to work. The only solid light on the NBN box is the power light, the other two just blinking. Should I keep them plugged in or wait for further update?

 

[Ahra_G]

Hi @chrismelacc, 

Welcome to TPG Community! 

I would like to know whether you already have both equipment connected in order to get your service activated? You should have the NCD (Network Connection Device) and the TP-Link VR1600v modem. 

You may also refer to these Community links for more info:

• NBN Fibre to the Curb (FTTC) Setup Guide
• How to set up your TP-Link VR1600v modem

Nevertheless, I will coordinate this matter to our Provisioning team so they can check the status of your line. 

May I know your most convenient time to receive a call? 

Regards, 

Ahra_G

[chrismelacc]

Yes I did receive both equipment and plugged them in following the instruction included in the boxes (no old ADSL filter, etc).

Can you please call me at 0469xxxxxx anytime you want

[Ahra_G]

Thanks, @chrismelacc. 

I have modified your post as it contains your mobile number. 

The Case Manager you have spoken to has raised the issue directly with NBN Co. and should be in touch again as soon as an update becomes available. 

Regards,

Ahra_G