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Hi @ferdinand46,
Welcome to TPG Community!
We have located the account using your community details.
We have raised the issue to our Provisioning Team for further investigation and a case manager will contact you before 3PM NSW time today to discuss the progression of the case.
If it's possible for you to PM us a photo of the broken antenna, that would help.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @ferdinand46, our Provisioning Team tried to contact you, but to no avail.
As per checking, your concern has been raised to NBN Co. and they are now investigating this.
Should you wish to receive a call from the case manager, please PM us your best contact number and most convenient time to receive a call. Thank you.
Hi @ferdinand46
Is your antenna using a coaxial cable? If yes, it's possible that this could be a case where the NBN technician failed to install a splitter.
As noted by Riezl, your Case Manager has already tried to call you earlier but they were unable to reach you.
We can request for another call back tomorrow if you're amenable. Please send us a PM providing your best contact number and preferred time to be called so we can organize the callback.
Regards,
Hi @ferdinand46,
Thanks for sending us your details. We passed this to our Provisioning Team and arranged a call tomorrow between 6-7PM AEST.
Make sure to keep your mobile available and let us know how it will go. Cheers!
Hi @mlot2612,
Welcome to TPG Community!
We were able to locate your account using your community details and it seems that the NBN was installed around February this year.
May we know when did you notice that the antenna of your TV is not working? Was it working fine after the installation last February?
Kind regards,
BasilDV