NBN not activated

[Zainchaudhry]

I received the modem but NBN is not activated yet. When I called TPG to install the service, they advised that the NBN service is activated and I will be able to connect as soon as I’ll receive the router. After three days of order, no service yet. This is so frustrating that the service desk lies to you. No internet at all.

[BasilDV]

Hi @Zainchaudhry 

Welcome to the Community!

We were able to locate your account using your community details and checked the account.

The modem shows that it is already online and working within specification.

If you are still not able to access the internet, please let us know for us to perform further troubleshooting.

Cheers!

BasilDV