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NCD box connection light flashing blue

YNWA8896
Level 2

Hi TPG community!

Moved house this week and service is now fttc.

On thursday I received the sms saying " your nbn service is awaiting activation, your'e required to connect your nbn modem.

 

NCD box and modem conncected as shown by the nbn fttc setup guide from previous sms.

 

Has been on since thursday and the ncd box power light is solid but the connection light has been continually flashing since.

 

Just hoping to get confirmation on if the service is active and there is a connection issue or its not actually active yet?

 

Thanks!

1 REPLY 1
Ahra_G
Moderator

Hi @YNWA8896

 

We were able to locate your account using your community details and learned that your address is tagged as Service class 33. This can be remotely activated however, it appears that we are still not detecting both equipment.

 

You may check this Community article for reference:

 

A call back has been organised today from one of our Case managers to discuss the status of the service installation. 

 

 

Regards,

Ahra_G