No NBN connection box

[andrewreilly]

I recently moved to a new property and signed up for an nbn plan and received my new modem today.

However, I have not received an nbn network connection device and am unable to install the modem.

Can you please advise how I get the NBN connection box?

thanks

[RajenS]

Hi @andrewreilly

             Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

[RajenS]

Hi @andrewreilly 
You NBN ready to go, understand previous tenants took the NTD with them, and you are on the process of getting it back, please send me a pm if you can't trace it, I will organise another one for you

Thanks
Rajen

[RajenS · Accepted solution]

Hi @andrewreilly 

           New NTD installation Scheduled for 09/05/2020  8:00am-12:00pm 

Thanks 
Rajen 

[irishrose94]

I've got the same problem. Do I need a connection box? And how do I get one?

[RajenS]

Hi @irishrose94 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[jordand23]

I have the same problem too

[Alameddine4]

I have the same problem I just moved in to new house and just received my modem and trying to set up but internet is not working

[Ahra_G]

Hi @Alameddine4, 

NBN Installation has different Service Class types. Yours is under Service Class 24 which means that the service can be activated remotely; meaing the equipment is already installed specially the NTD. 

We are awaiting confirmation from NBN regarding the activation of your service. 

You may check this guide on how to set up your connection:

• NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
• How to set up your TP-Link VR1600v modem

I have also coordinated this with our Provisioning team for further checking. 

Kindly wait for their team to contact you. 

Regards,

Ahra_G