I recently moved to a new property and signed up for an nbn plan and received my new modem today.
However, I have not received an nbn network connection device and am unable to install the modem.
Can you please advise how I get the NBN connection box?
You NBN ready to go, understand previous tenants took the NTD with them, and you are on the process of getting it back, please send me a pm if you can't trace it, I will organise another one for you
NBN Installation has different Service Class types. Yours is under Service Class 24 which means that the service can be activated remotely; meaing the equipment is already installed specially the NTD.
We are awaiting confirmation from NBN regarding the activation of your service.
You may check this guide on how to set up your connection:
I have also coordinated this with our Provisioning team for further checking.
Kindly wait for their team to contact you.