No NBN connection

Level 1b
No NBN connection

Hi @Forest700,


Welcome to TPG Community!


We have located the account using your community details. We can see that the issue has been escalated to our Engineering Team and a case engineer will contact you via SMS or phone call within the day to discuss the progression of the case.


Should you have a preferred contact number and time, please let us know via PM.


We apologise for the inconvenience.



Hi @Forest700


An appointment is booked for you on 05 February 2020 between 8AM - 12PM and your attendance is needed. 


Kindly confirm here or via the SMS sent whether you are available on this date. 



Thank you.