Welcome to TPG Community!
We have located the account using your community details. We can see that the issue has been escalated to our Engineering Team and a case engineer will contact you via SMS or phone call within the day to discuss the progression of the case.
Should you have a preferred contact number and time, please let us know via PM.
We apologise for the inconvenience.
An appointment is booked for you on 05 February 2020 between 8AM - 12PM and your attendance is needed.
Kindly confirm here or via the SMS sent whether you are available on this date.