No Phone connection

[nilima01]

I connected to the internet with new modem in April 2021. However I am having issue with the phone service. I can hear the dial tone, but cannot make outgoing calls nor can I receive any calls from outside.

When I call from my mobile I get a message not connected.

I trust this matter can be resolved quickly and look forward to your early reply.

[Ahra_G]

Hi @nilima01,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, we'd appreciate if you can provide us with your Custome ID or username in order for us to organise a call back to be made from our Technical Team. Please send it via private message.

Thanks! 

Ahra_G