No internet keep dropping

Remy1966
Level 2

Hi
can someone please help we got the NBN installed yesterday but internet keep dropping every 5mins. I rang and waited for 2hrs and they said they will send an electrician within 24hrs but it's over a day now and still haven't heard.

 

 

 

4 REPLIES 4
Remy1966
Level 2

This is so frustrating 2days with no internet. Is there anyway I cancel my plan it's too much no one can help and it's taking so long to wait on the phone and in the end they can't resolve the issue, so frustrating 

BasilDV
Moderator

We'd like for you to stick around, @Remy1966

 

We are here to help turn your experience around.

 

Just send us a private message with your account details and we'll take it from there.

 

BasilDV

Remy1966
Level 2

Hi

Unfortunately no technician can come in until 8th January which the engineer booked already.

BasilDV
Moderator

Hi @Remy1966 

 

We've edited your post as it contains your account details.

 

Please respond to my private message to complete the verification.

 

BasilDV