No nbn connection box

[jack100892]

Hi,

I have not received my NBN connection box so am I unable to complete the installation.

Thanks
Jack

[Riezl]

Hi @jack100892 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Hi @jack100892 ,

I have checked your account and NBN classified your address as service class 24. Meaning, the address has been connected to NBN network before and should have an existing NTD.

We have raised your concern to our Provisioning Team and a Case Manager will contact you to discuss how you can have an NBN NTD Box.

Kindly await a call within the day.

[jack100892]

Thanks for your help

[Riezl]

Kindly await further updates from our Provisioning Team within the day.