No phone line

annacusack
Level 2
Hi, I have just signed up for NBN with TPG but don’t have a phone line in my place currently. Is the only solution to have a phone line port installed? Thanks
1 REPLY 1
Ahra_G
Moderator

Hi @annacusack

 

NBN Installation has different Service Class types. Yours is under Service Class 34 which means TPG will send the NCD box together with the modem/router. Then, customer will connect these devices inside the house. Remote activation is likely to happen. 

 

NBN FTTC does require a phone socket as this is where the NCD will be connected. However, apartments/dwelling units have a different type of set up. 

 

I would recommend to check with the building admin if there are other tenants who has the same type of connection as yours and if they had to install a phone socket inside your premise. This will save us time so we can inform our Provisioning Team sooner if a NBN technician or a private tech is required. 

 

 

You may check these articles for reference:

 

 

Let us know how it goes. 

.

 

Regards,

Ahra_G