I had requested TPG a relocation to our new address 4 weeks ago. I am supposed to move the the new property tomorrow. No updates from TPG team, except I have to follow up every now and then with no actions from their end. Today they are telling me that the install by NBN will be carried out next week. So now I will be without internet for 1 whole week eventhough I notified my move in advance.
- TPG has a standard 2 week relocation policy which is definitely out of the window.
- Massive delays in contacting them over phone. Average delay of 50 to 60 minutes or they just have a recorded message saying due to high number of calls, they cant take calls, try again later??
- The customer service team promises to call back but doesnt.
- Customer service fails to resolve and makes you wait over the phone once you get connected?
- 1 week delay without internet is something you dont even expect in a third world country? Cmon TPG, you guys can do it better.
The stress of moving home is not enough and TPG without internet connection is just stressing me out. Kids are already stressed out as they have online studies and assignment nowadays. What are my options here? Not happy, highly frustrated, mental breakdown and helpless.
