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Relocation fail

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Level 1a
I have recently applied for relocation. Given them the address and then specified the date but they went and activated the account in new place week earlier. Now we don't have internet and yet to move to that new place which we haven't even gotten the key yet. To make matters worse they have posted the modem to new address. I have confirmed with them several times to make sure that they would not make mistake on date.
I called relocation team and was transferred at least 4 times in between customer service and relocation. In the end I was told, we can't help you." What's done is done, we apologise". Is that what you call customer service????

Hi @Shilps,

We apologize for the inconvinience that this has caused you.

Thank you for bringing this matter to our attention. An investigation will be done on the call made and it will be dealt with internally, this is so we can continously improve on the quality of service that we provide.

The installation of the NBN service can take place between 2-30 working days. We are not able to pick the time or date of the installation. Should you encounter, technical issues upon using the service at the new address, please let us know.



Hi @Shilps,


Hope your concern has been resolved as our account specialist was able to get in touch.


Should you need further assistance, please let us know.


Cheers! Smiley Happy