We apologize for the inconvinience that this has caused you.
Thank you for bringing this matter to our attention. An investigation will be done on the call made and it will be dealt with internally, this is so we can continously improve on the quality of service that we provide.
The installation of the NBN service can take place between 2-30 working days. We are not able to pick the time or date of the installation. Should you encounter, technical issues upon using the service at the new address, please let us know.