Setup text message

[Treloars]

I have received a message saying you can’t see us online. I followed the instructions given to me yesterday and the modem has 5 blue lights including WAN and internet showing. Also devices, including Netflix are working.
Please advise.
Sue Treloar, 79 Second Ave, St Peters 5069

[Aubrey]

Hi @Treloars, please disregard the message if your service is now working.

[david64]

@Treloars . Either the staff are doing the wrong thing, or their records are wrong. It's worth getting it checked.

Send a Private Message to the moderator with your account number for them to check their records.

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

[alanguide]

After FTTP conversion I had the same experience. All working but still messages that TPG couldn't see me on line. AS the mod said, if all is well just ignore. Would be some fault in the testing system.