Hi @katebrendan1,
We recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
I've managed to locate your account using your Community details and recent update on the account indicated that the connection issue is now raised to our Engineering Team for further investigation.
Please ensure to leave your modem connected and turned on for remote testing purposes. Updates will be provided via phone call or SMS.
Feel free to let us know should you require further assistance.
Regards,
Ahra_G
