Solid red ODU

katebrendan1
Level 2
Solid red light on ODU, no internet access. Can not get through on the phone to technical support.
1 REPLY 1
Ahra_G
Moderator

Hi @katebrendan1,

 

We recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

I've managed to locate your account using your Community details and recent update on the account indicated that the connection issue is now raised to our Engineering Team for further investigation. 

 

Please ensure to leave your modem connected and turned on for remote testing purposes. Updates will be provided via phone call or SMS. 

 

Feel free to let us know should you require further assistance.

 

 

Regards,

Ahra_G